Shipping policy

Below is the average delivery time for all our packages:
 - Once an order is placed, we need 1 - 3 working days to process it. On weekdays it takes one working day, but if you order on a Friday evening or on the weekend it may take a bit longer.
 - Once your order is processed, it is shipped and delivery takes 6 - 12 working days on average.

We strive to make the ordering and delivery process as easy as possible for our customers.
However, if you have any questions or comments, please do not hesitate to contact our customer service team.

Below, we explain how your order is processed and delivered.

Placing an order
The ordering process at Mâe Matcha is very simple. First, you need to go to the
product page and add the desired product to the shopping cart. To do this, click on the "Add to cart" button.
 Here, it is important to check that you have selected the right variants. Once everything is in for the order, click on the "Proceed to checkout" box. Next, enter the correct address details. Make sure all the information is correct. Once this is filled in correctly, you can click the "Continue shipping" button.
 On the "Shipping" page, you will have the opportunity to check your address details. Please also note that every shipment is sent completely free of charge. As a token of appreciation to our customers, we always pay the shipping and delivery costs.

You can now proceed by clicking on the "Proceed to payment" box.
Under payment options, you have the choice between various payment methods. All payment options are SSL-encrypted, which means you can always rely on
a secure payment environment.

- iDeal
- Bancontact
- Credit card (AMEX, Mastercard, Maestro, Visa)
- Sofort
- Apple Pay

Once you have selected the correct payment method, you should click the
"Complete Order" button
and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event that you have problems with your order, you can always contact us.

Shipping costs
We cover shipping costs for every order. All our products are delivered to your home, 100% free of charge. There is also no minimum order quantity required.

Shipping your order
Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That's why we make sure your order is processed and shipped as soon as possible.

To ensure that we can charge fair prices for our products, we have chosen to collect parcels in large quantities and ship them all at once once once we reach our minimum quantity.
 We hope for your understanding and willingness to help us create a better and healthier life world.

Please note: Like many other webshops, we are very busy and delays may occur. Please take this into account when placing your order. We will do our best to ship your order as soon as possible.

Please contact us via e-mail if you have any questions about when exactly your order will be dispatched. Our service team will be happy to assist you.